License and payment FAQs

The free trial period of the Magic Utilities is without any commitment to buy or subscribe.
As a related subscription doesn't exists, you cannot cancel it.

If the Magic Utilities doesn't suit you needs, simply uninstall them.

If you liked the Magic Utilities consider to buy a license.

Even if a license expires after one or two years, it is a one-time payment that does not renew automatically.
So you cannot cancel a subscription.

If you liked the Magic Utilities, you buy another license.
If you don't use it anymore, you do not pay any accidental fees a year or two later.

The Magic Utilities will give you a license expiry reminder,
you don't need to "manage" anything other than renewing your license.

Yes, but there is an important difference to common subscriptions.
Even a license expires after one or two years, it does not renew automatically.

If you liked the Magic Utilities, you buy another license.
If you don't use it anymore, you do not pay any accidental fees a year or two later.

The Magic Utilities will give you a license expiry reminder,
so you don't need to "manage" anything other than renewing your license.

We offer a 28 day trial period to test the Magic Utilities.

There is only one general trial period for all software components (keyboard, mouse, and trackpad). This means:

• When the trial period starts, it automatically begins for all Magic Utilities components, installed or not.

I already tried the Magic Utilities, how can I try my new Magic device?

If you don't have a license, contact us for a trial extension.

I already have a license, how can I try my new Magic device?

You need to contact us. We'll send you an updated license which includes a new trial period.

A license is locked to the provided device serial numbers and is valid for the selected period (1 or 2 years) from date of purchase or (in case of a renewal) when a previous license ends. This means:

• A license is only valid for these devices. You can't use other keyboards, mice or trackpads.
• A license is portable. It can be used on any compatible Windows computer as long as you use the same devices.
• If a license expires all features provided by version 3 stop working until you renew your license.

What happens if my device has been replaced because of a repair?

You need to contact us. We will update your current license with the new device serial numbers. The expiry date will not change.

I already have a license, how can I try my new Magic device?

You need to contact us. We'll send you an updated license which includes a new trial period.

Yes, you can renew early. Your new license will contain the remaining days from your current license.

No, we offer only one and two-year licenses. We are aware that some people do not like this, but without the subscription model, the Magic Utilities 3 would not exist. It's that simple.

As you can imagine we operate in a tiny niche market. What looks like magic for you - Install it with five clicks and it works - is pretty complicated and is still a vast amount of work which is only sustainable with a subscription model.

On a two year license, the cost per month per device is about 1 US dollar. We believe this is a fair price.

For practical reasons we use the unique Bluetooth address to license your device and not the printed serial number at the bottom of the device.

No, we don't offer any additional non-profit, educational, disability, pension, veteran, war zone or other discounts.

All available discounts are listed on our pricing page.

On a two year license, the cost per month per device is about 1 US dollar. We think this is a fair price.

You get a "live quote" on our payment website if you press the Buy now button in the Magic Utilities application.

You get an invoice after a successful payment. We do not offer an invoice before the payment.

• Press the Pay now button on the payment web page.
• In the payment popup click Continue.
• At the left click on + Add VAT or similar named link.
  There you can enter your address and VAT number.
  

In case you missed this step, you can enter your address and VAT number later.

• At your invoice email click the View invoice button to modify your invoice..

We do not offer purchase orders.

To our German friends: "Wir bieten keine Bezahlung auf Rechnung an."

The payment process is conducted by our online reseller , who is the Merchant of Record for our orders. provides all customer inquiries regarding payments. In case you press the Pay now button you are redirect to .com, which has their own terms and privacy policy.

If you buy a license or contacting us, it's really easier for both sides to use a private email address like GMail, Yahoo, Hotmail, @me ...

Company mail servers and firewalls have very strict filtering systems for SPAM and Malware. They block any suspicious email without notifying the sender. That's why we send two emails, one notification email and one which contains the license.

But it still happens often that someone buys a license from a company email account but never gets any of our emails. They start complaining, we answer, but they don't get our answer... This all takes time (and work) and can be frustrating for both sides.